Privacy Policy

1. Information We Collect

When you visit or use our storefront, we collect specific data fragments necessary to process your transaction requests and optimize your system journey:

• Identity Parameters & Contact Details: Your full name, delivery shipping addresses, email accounts, and mobile contact phone numbers.
• Transaction Data Matrices: Unique billing receipts, items procured, checkout selection tallies, and partial mobile provider transaction reference tracking tokens (e.g., M-Pesa codes). Note: We do not capture or store your personal financial PIN codes or full credit card numbers on our local databases.
• Automated Device Metrics: IP addresses, browser configurations, active time zones, cookie datasets, and behavioral tracking trends detailing how you browse our product catalog interfaces.

2. How Your Information is Deployed

Afriavo Orchards Limited uses your data arrays to manage essential operations and deliver high-quality digital retail services, including:

• Processing and packing your incoming product orders, validating transaction parameters, and sending automated receipt notifications.
• Organizing efficient transport delivery logistics with our regional courier partners to bring items directly to your address coordinates.
• Mitigating operational risks, identifying potential security system breaches, and preventing fraudulent payment attempts.
• Sending targeted update alerts, recipe ideas, or system improvement notifications—strictly based on your choice to receive these communications.

3. Data Disclosures and Third-Party Access

We do not sell, exchange, or rent your personal data to third parties. We share data strings only with verified service provider networks essential to running our business operations, such as:

• Authorized payment gateway processors who securely route transaction clearances for card systems and Lipa Na M-Pesa.
• Independent courier management networks tasked with physically transporting and handing off your packages.
• Legal compliance organizations, strictly when required by law to protect our brand's legal rights or respond to official judicial warrants under the Kenya Data Protection Act.

4. Technical Data Protection & Storage Limits

Your personal information is kept safe using modern administrative and technical safeguards. We employ secure socket layers (SSL) and encrypted database structures to shield your records against unauthorized access, loss, or alteration.

We store your information files only for as long as necessary to complete the processes detailed in this policy, or as required to meet local financial auditing and legal records guidelines.

5. Cookie & Tracking Preferences

We use tracking cookies to remember your interface selections, keep your shopping cart active across browser sessions, and analyze website traffic performance. You can choose to disable cookies through your personal browser settings; however, doing so may limit your access to certain automated checkout features on our platform.

6. Your Legal Privacy Rights

In accordance with Kenyan data protection statutes, you retain specific rights regarding your personal information records. These include the right to request access to the data profiles we hold, correct inaccurate records, or request the complete deletion of your personal registration account file from our storage units.

To submit a data access or deletion request, please reach out to our privacy management desk using the contact details provided below.

7. Policy Modifications and Privacy Support

We reserve the right to update this Privacy Policy periodically to reflect shifts in our operational processes or changing legal guidelines. Any updates will be published instantly on this page with a revised date marker.

If you have any questions, concerns, or complaints regarding how your data is handled, please reach out to our support team at privacy@afriavo.com.